Assertiveness Skills Course

assert1 Duration: 2 days | Fee: €895

About the Assertiveness Training Course

Assertiveness is not just the ability to stand up and be counted.

In today’s world, assertiveness is seen as a valuable communication tool and essential for progress and successful interaction with staff and clients alike.

This Assertiveness Skills Course is designed for all people who wish to improve and develop their existing assertiveness and communication skills and to help them develop their own personality.

Assertiveness Course Contents

Assertiveness – The difference between being assertive and aggressive.
Principles – The basic rules of communication.
Barriers – Common barriers to effective communication.
Clarity – How to get your message across clearly; what tone and language to use.
Conversation – Learn to make conversation flow easily.
Questioning – How to ask questions to get the right answers.
Building – Build work relationships with your new skills.
Confidence and self esteem – How to overcome nerves and shyness.
Feedback – How and when to use it.
Dealing with difficult situations.
Dealing with criticism.