Duration: 2 days | Fee: Was €895 Now €499
About the Course
Our Assertiveness Training Courses are for anyone who wants to build confidence and improve their ability to deal with others.
In today’s world, assertiveness is seen as a valuable communication tool and essential for progress and successful interaction with staff and clients alike.
This Assertiveness Training Course will help you improve your communications resulting in better relationships. As a result you will feel better, be more confident and relaxed when dealing with others.
Communication Training Contents
- Assertiveness – The difference between being assertive and aggressive.
- Principles – The basic rules of communication.
- Barriers – Common barriers to effective communication.
- Clarity – How to get your message across clearly; what tone and language to use.
- Conversation – Learn to make conversation flow easily.
- Questioning – How to ask questions to get the right answers.
- Building – Build work relationships with your new skills.
- Confidence and self esteem – How to overcome nerves and shyness.
- Feedback – How and when to use it.
- Dealing with difficult situations.
- Dealing with criticism.
How long is the course?
2 days from 9.30am to 5pm
If you would like further information please complete our online Inquiry Form Click here or call 1890 245 345 for details