Duration: 1 day | Fee: €350
About the Customer Service Training Course
A potential customer’s perception of any company is founded on how the front line staff handle the initial moment of contact.
Within this Customer Service Course there is a focused awareness of the customer’s expectations, brought about by use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both company and client.
Customer Skills Course Contents
- Examining the benefits of creating and presenting a professional image
- Motivating individuals and ensuring their awareness of the immense importance of their front line positions
- Developing the essential communication skills needed when dealing with customers; listening, questioning, verifying and explaining
- Introducing a practical step-by-step procedure for conducting a customer service transaction
- Developing the individual’s confidence and basic assertiveness which will ensure competence and flexibility when dealing with difficult customer situations
- Creating adaptable customer care skills which can be used in any situation, be it face-to-face, or using the telephone
- Discovering how to turn complaints into opportunities
- Dealing with difficult customers and situations
What Participants Will Gain
- A greater understanding of customer needs and expectations.
- The confidence to deal with any given situation in a professional and personal way.
- A practical knowledge of how to provide answers, relate, control and close every customer transaction.
How long is the course?
1 day from 9.30am to 5pm
Where is the course held?
Dublin and Cork or we can come to you for onsite training
What do I do next?
Book now by completing our Online Booking Form or call us today on 1890 245 345.
If you need more information fill in our Enquiry Form.
Follow-on Courses
- Receptionist Skills
- Professional Telephone Skills
- Executive Secretary/PA Skills
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