Professional Telephone Skills Course
Duration: 1 day Fee: €490
About the Programme
The telephone is one of the most widely used methods of communication in the business world.
A customer who replaces the receiver, satisfied with the call, is most likely to re-dial your company number in the future.
Valuable business can be lost if simple techniques are not employed to ensure customer satisfaction.
This highly practical Professional Telephone Skills Course is designed for any member of staff who uses the telephone.
Programme Contents
- Overview of communicating by the telephone
- The importance of first impressions
- Understanding customer needs, attitudes and influences
- Telephone techniques
- Incoming calls
- How to sound confident, interested and helpful
- Re-routing calls
- Outgoing calls
- Handling awkward calls and complaints
- Learning to listen
- Maintaining a positive mental attitude towards every task
How long is the course?
1 day from 9.30am to 5pm
Where is the course held?
Dublin or we can come to you for onsite training
What do I do next?
Book now by completing our Online Booking Form or call us today on 1890 245 345.
If you need more information fill in our Enquiry Form
Follow-on Courses
- Customer Service and Complaint Handling
- Receptionist Skills
- Communication and Assertiveness Skills
