Duration: 1 day | Fee: Was €455 Now €195
About our Debt Collection Training
Collection of overdue accounts is a common problem for many businesses.
This debt collection course shows how to deal effectively with this problem, while maintaining positive customer relations.
Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment.
The course demonstrates the best collection techniques and shows you how to be firm and effective in your approach.
Debt Collection Courses Content
- Effective account management
- Understanding budgets
- Creating effective budgets
- Cashflow forecasting
- Credit control function review
- Credit control policy
- Debt Collection Phone Calls
- Keeping track of debtors
- Effective communication and assertiveness skills.
- Objection handling
- Dealing with uncooperative and aggressive customers
- Legal information
- After the call
- Action steps needed.
- Record keeping.
How long is the course?
1 day from 9.30am to 5pm
Where is the course held?
We run courses nationwide or we can come to you for onsite training.
If you need more information fill in our Enquiry Form or call us today on 1890 245 345.