Duration: 1 day | Fee: €455 Now €295
About our Debt Collection Training
Collection of overdue accounts is a common problem for many businesses.
This debt collection course shows how to deal effectively with this problem, while maintaining positive customer relations.
Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment.
This course demonstrates the best ways of using the telephone to your advantage and emphasises the benefits of telephone techniques when presented with different situations.
Debt Collection Courses Content
- Getting prepared
- Checking debtor details
- Reviewing terms agreed
- Organising your desk
- How to plan your call
- A positive attitude is vital
- During the call
- Presenting a professional image
- Effective communication skills
- Dealing with stalls and excuses
- How to persuade
- Getting commitment
- After the call
- Action steps needed
- Record keeping
- Post call evaluation
How long is the course?
1 day from 9.30am to 5pm
Where is the course held?
Dublin or we can come to you for onsite training
What do I do next?
Book now by completing our Online Booking Form or call us today on 1890 245 345. If you need more information fill in our Enquiry Form
Follow-on Courses
- Communication and Assertiveness Skills
- Professional Telephone Skills
- Understanding Finance and Budgets
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