Frontline Management Course

Duration: 3 Days Fee: €1330 Special Offer: €665*

Who is the course for?

This Frontline Management Course is for Frontline Managers who wish to develop their business and people management skills as well as managers new to the role looking for an intensive overview to the principles of management.

What is it about?

This innovative and dynamic course has been designed to give Frontline Managers a complete toolkit of techniques and ideas to meet the demands of their management role.

You will experience real life workplace situations and plan strategies to deal with business and staff issues. A high degree of participation is encouraged to ensure that the course is enjoyable and interactive.

What is covered?

The role of the Frontline Manager in modern organisations
Core Frontline Manager responsibilities
The difference between Management and Leadership
Management behaviour – using the right style for the right occasion
Practical time management and organisational skills for you and your team
Creative thinking techniques to problem solve effectively
Decision making
Team profile – recognising the strengths and development areas of others
Using effective feedback techniques
Motivational skills – get the best from your team members
Delegation skills – how to allocate work to others
Development and coaching skills to raise levels of competence and confidence
Handling difficult frontline situations – how to maintain emotional control and move towards solutions
Presenting your case to motivate your team
Action planning and transferring this to the workplace