Designed to help you develop your skills and grow in confidence, this range of training courses will make your job more challenging and rewarding.
In a friendly and supportive environment you will learn to develop your office management and project management skills and ultimately achieve success in your existing role.
Our Office Administration Courses cover a broad range of fundamental business and office management competencies.
They are suitable for secretaries, administrators, receptionists, call centre staff, and clerks.
Our goal is to provide a quality education by teaching traditional techniques and adding industry-current practices to come up with the perfect educational recipe.
Start building your administration skills by clicking the links below:
Our Courses
- Receptionist Skills Course
- Professional Telephone Skills Course
- Communication Skills
- Minute Taking Skills Course
- Managing Meetings Course
- Executive Secretary/PA Skills Course
- Business Writing Skills Course
- Report Writing Skills Course
- Debt Collection By Telephone Course
- Project Management Course
- Finance for Non-Financial Managers Course
First impressions last, and staff who work in any reception area are vital members of the corporate team.
Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this course is suitable for anyone who works in a “front office” situation.
The telephone is one of the most widely used methods of communication in the business world.
A customer who replaces the receiver, satisfied with the call, is most likely to re-dial your company number in the future.
Valuable business can be lost if simple techniques are not employed to ensure customer satisfaction.
This highly practical and intensive one day programme is designed for any member of staff who uses the telephone.
This course is designed to raise self-awareness and improve communication skills.
It gives clear guidelines for improving working relationships by developing new methods and styles of communication.
This programme is specifically designed for those involved in writing agendas or taking minutes at formal or informal meetings and who need to improve their skills in writing clearly, concisely and effectively.
This course is designed to give participants guidelines on the necessary planning, preparation, structure and processing of meetings to ensure successful outcomes.
It will also provide opportunities to practice chairing and participating at meetings.
Executive Secretary/PA Skills Course
Top level managers rely heavily on their Personal Assistants to help them achieve corporate success.
It is understood that Secretaries should have excellent word processing, typing and shorthand knowledge.
However, there is far more to the role than just administration.
This programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness.
Good communication is essential in any environment.
In the business world, clear, concise and well-presented documentation can help enhance a company’s overall image and professionalism.
Informative and practical, this course is designed for everyone in business who communicates using the written word.
An easy systematic approach to writing is presented and excellent back-up notes form a valuable reference source for the future.
This course is designed to teach participants a systematic and logical approach to preparing documents so that they can write better reports, quicker and with less stress.
This intensive three-day course covers all aspects of project management from conception through to completion.
Utilising a unique case study, participants will learn about the two sides of project management – processes and people.
They will also learn techniques and procedures that reduce risk, maximise the strengths of others and improve success on both single and multiple projects.
Debt Collection By Telephone Course
Collection of overdue accounts is a common problem for many businesses.
This course shows how to deal effectively with this problem, while maintaining positive customer relations.
Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment.
Finance for Non-Financial Managers Course
This programme is specially designed for those who recognise that in order to increase the success of their current role within their organisation, they would benefit from greater understanding of how the financial side of the business operates.
The course takes a practical, pragmatic view of money matters and translates the jargon, conventions and formats of accounting so that they become useful tools for the participant.
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