Telephone Sales Course

Duration: 2 days Fee: €950 Special Offer: €300*

The telephone is a very powerful method of communication and is one of the most widely used tools for increasing business.

This telephone skills training course is designed for staff who take incoming calls and enquiries from customers (reactive selling) as well as those who have to make outgoing calls (proactive selling).
It is a course for the serious professional who has to react positively and be capable of pleasant persuasion.

Mastering the art of selling by telephone requires an understanding about why and how people make their decisions to buy. To positively influence others the salesperson must know about effective sales techniques and make sure that high pressure tactics are never used.

Telephone Training Contents

Your role and relationship with customers

The right attitude

Communication skills

Questioning techniques

The vital importance of first impressions

Sequence for taking an enquiry

Making the most of enquiries

Why people buy

The benefits of dealing with you

Opportunities for increasing business

Planning outgoing calls

Opening the call positively

Establishing customer needs

Building your case

Dealing with questions

Making appointments

Handling objections

Closing the call and securing the business

Complaints – an opportunity to build goodwill

Practical exercises

How long is the course?
2 days from 9.30am to 5pm

Where is the course held?
Dublin or we can come to you for onsite training

What do I do next?
Book now by completing our Online Booking Form or call us today on 1890 245 345 If you need more information fill in our Enquiry Form.

Follow-on Courses