Providing a first class customer service and creating the right impression first time is a must for front line staff.
To be successful at customer care requires an understanding of customer expectations and the skills to exceed that expectation, even when faced with difficult customers.
We have a extensive range of Customer Care Courses for all types of industries.
Customer service is one of the most important aspects of any business. It’s not just a question of reacting to your customers’ needs – it’s also about defining what they really want, even when they’re not sure themselves
Start building your Customer Care skills by clicking the links below:
- Customer Service & Complaint Handling Training ( 1 day) – Click here
- Professional Telephone Skills ( 1 day) – Click here
- Executive Secretary Training ( 2 days) – Click here
- Debt Collection Course ( 1 day) – Click here
- Business and Report Writing Skills ( 1 day) – Click here
- Time Management ( 1 day) – Click here
- Receptionist Skills (1 day) – Click here
- Communication Skills – Click here
- Telephone Sales – Click here
- Assertiveness Skills Course – Click here
- Personal Development Course – Click here
Customer Service & Complaint Handling Skills Course
A potential customer’s perception of any company is founded on how the front line staff handle the initial moment of contact. A focused awareness of the customer’s expectations, brought about by use of highly developed communication skills, will lead to a more profitable relationship, satisfactory to both company and client.
This course is designed to raise self-awareness and improve communication skills. It gives clear guidelines for improving working relationships by developing new methods and styles of communication.
Professional Telephone Skills
Developing effective telephone skills can be difficult. The telephone is the most familiar piece of technology in the workplace and it’s use is often taken for granted. It is the way we speak to most of our customers, the way relationships are forged or broken, and the way information can be clearly or poorly relayed. The ability to communicate in a prompt, friendly and professional manner is essential to creating the right impression and getting your message across.
Telephone Sales Course
Mastering the art of selling by telephone requires an understanding about why and how people make their decisions to buy. To positively influence others the salesperson must know about effective sales techniques and make sure that high pressure tactics are never used.
Receptionist Skills Course
First impressions last, and staff who work in any reception area are vital members of the corporate team. Their level of performance is invaluable to the overall success of an organisation. Covering all aspects of the role, from answering the telephone to dealing with visitors, this course is suitable for anyone who works in a “front office” situation.
Executive Secretary/PA Skills
Top level managers rely heavily on their Personal Assistants to help them achieve corporate success. It is understood that Secretaries should have excellent word processing, typing and shorthand knowledge. However, there is far more to the role than just administration. This programme offers the PA training in the areas beyond technical expertise which will improve their personal effectiveness.
Debt Collection By Telephone
Collection of overdue accounts is a common problem for many businesses. This course shows how to deal effectively with this problem, while maintaining positive customer relations. Good communication skills combined with persuasiveness are needed to ensure your debtors prompt payment.
Assertiveness Skills Course
Assertiveness is not just the ability to stand up and be counted. In today’s world, assertiveness is seen as a valuable communication tool and essential for progress and successful interaction with staff and clients alike. This programme is designed for all people who wish to improve and develop their existing assertiveness skills and to help them develop their own personality.
Personal Development Course
Confidence within inspires self assurance and the motivation to succeed in all areas of life. Both individuals and organisations benefit when employees are aware of their full potential and can use their interpersonal skills to achieve successful communications in all dealings with other people.